Shipping Policy

Last Updated: 8 September 2026

Thank you for shopping with Manak Enterprise. We aim to deliver your order safely and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Orders are generally processed after successful payment confirmation.

Processing time may vary depending on the product, stock availability, printing, customization, packaging, or fulfillment requirements.

Most orders are processed within 2 to 5 business days.

Business days do not include Sundays, public holidays, or government-declared holidays.

During sales, festivals, promotional campaigns, or periods of high order volume, processing may take slightly longer.

Once your order has been shipped, you will receive tracking details by email, SMS, WhatsApp, or through your order page, wherever applicable.

2. Shipping Within India

We ship to serviceable locations across India through third-party courier and logistics partners.

Estimated delivery time after dispatch is generally:

• Metro cities: approximately 3 to 7 business days
• Other cities and towns: approximately 5 to 10 business days
• Remote or difficult-to-service areas: approximately 7 to 15 business days

These timelines are estimates and are not guaranteed.

Delivery may be delayed due to weather conditions, strikes, courier disruptions, government restrictions, natural disasters, incorrect addresses, local holidays, or other circumstances beyond our control.

3. International Shipping

We may ship selected products to customers outside India.

International shipping availability depends on the destination country, product type, courier availability, customs regulations, and applicable restrictions.

Estimated international delivery time is generally 7 to 21 business days after dispatch, although some destinations may take longer.

International orders may be subject to customs inspections, import duties, VAT, GST, sales tax, brokerage charges, clearance fees, or other charges imposed by the destination country.

Unless specifically stated otherwise at checkout, these charges are not included in the product price or shipping charges paid to Manak Enterprise.

The customer is responsible for paying any customs duties, import taxes, local taxes, clearance charges, or other fees imposed by authorities in the destination country.

Manak Enterprise does not control these charges and cannot predict the exact amount.

Customers are advised to check their country's customs and import rules before placing an order.

4. Customs Clearance

International shipments may be inspected or held by customs authorities.

Customers may be required to provide additional documents, identification, tax information, or other details requested by the courier or customs authority.

The customer is responsible for cooperating with customs clearance requirements.

If a shipment is delayed because the customer fails to provide required information or pay applicable customs charges, Manak Enterprise will not be responsible for the delay.

5. Refusal to Pay Customs Charges

If an international customer refuses to pay applicable customs duties, import taxes, or clearance charges and the shipment is returned to us, any refund will be subject to our Return and Refund Policy.

Original shipping charges, return shipping charges, customs charges, handling charges, or other costs incurred in recovering the shipment may be deducted from the refund where permitted.

If the courier or customs authority destroys, abandons, or disposes of the parcel because the customer refuses to clear the shipment, a refund may not be available.

6. Shipping Charges

Shipping charges are calculated based on factors such as:

• Delivery location
• Product weight
• Package dimensions
• Courier partner
• Shipping method
• Domestic or international destination

The applicable shipping charge will normally be displayed at checkout before payment.

From time to time, we may offer free shipping or discounted shipping as part of a promotional campaign.

Such offers may be subject to minimum order values, selected products, specific locations, or other conditions.

7. Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

Please make sure your order includes:

• Full name
• Complete address
• House, flat, building, or office number
• Street or locality
• City
• State
• PIN/postal code
• Country
• Active phone number
• Correct email address

Manak Enterprise will not be responsible for failed or delayed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

8. Address Changes

If you need to change your shipping address, contact us as soon as possible after placing your order.

We will try to update the address if the order has not yet been processed or dispatched.

Once the shipment has been handed over to the courier, we may not be able to change the delivery address.

Any additional courier charges resulting from an address correction or redirection may be payable by the customer.

9. Order Tracking

Once an order has been dispatched, tracking information will normally be provided.

Tracking updates are controlled by the courier company and may occasionally take some time to appear.

A tracking status such as "shipped" or "in transit" does not guarantee a specific delivery date.

Customers should use the tracking details provided to monitor their shipment.

10. Delayed Deliveries

Delivery dates are estimates provided by courier and logistics partners.

Manak Enterprise cannot guarantee delivery on a particular date unless specifically confirmed in writing.

We are not responsible for delays caused by circumstances outside our reasonable control, including:

• Courier delays
• Customs clearance
• Weather conditions
• Natural disasters
• Transport disruptions
• Public holidays
• Government restrictions
• Strikes
• Incorrect customer information
• Remote delivery locations
• High seasonal order volume

We will, however, make reasonable efforts to assist customers in tracking delayed shipments.

11. Lost Shipments

If your tracking information shows no movement for an unusually long period or you believe your parcel has been lost, please contact us.

We may raise an investigation with the courier partner.

Courier investigations can take time, and any replacement or refund may be processed after the courier confirms that the shipment has been lost, depending on the circumstances and our applicable refund policy.

12. Damaged Packages

If your parcel appears damaged at the time of delivery, we recommend taking photographs or a video before opening it.

If the product inside is damaged, defective, or incorrect, contact us as soon as possible with:

• Your order number
• Photos of the outer packaging
• Photos or video of the product
• Shipping label
• Description of the issue

Claims may be subject to our Return and Refund Policy.

13. Failed Delivery Attempts

Courier companies may attempt delivery more than once depending on their policies.

If delivery fails because:

• The customer is unavailable
• The address is incorrect
• The customer refuses delivery
• The phone number is unreachable
• Access to the delivery location is restricted

the parcel may be returned to us.

Additional shipping charges may apply if the customer requests reshipment.

14. Returned-to-Origin Orders

If a shipment is returned to us because of an incorrect address, refusal of delivery, customer unavailability, unsuccessful delivery attempts, or another customer-related issue, we may contact the customer to arrange redelivery.

Any additional shipping cost for redelivery may be charged to the customer.

Refund eligibility for returned-to-origin orders will be handled according to our Return and Refund Policy.

15. Split Shipments

An order containing multiple products may sometimes be shipped in separate packages.

This may happen because products are stored, manufactured, printed, or fulfilled from different locations.

You may therefore receive multiple tracking numbers for a single order.

Receiving one product before another does not necessarily mean that part of the order is missing.

16. Made-to-Order and Printed Products

Some products sold by Manak Enterprise may be produced, printed, embroidered, customized, or prepared after an order is placed.

Such products may require additional processing time before dispatch.

Estimated delivery dates shown on the website should therefore be treated as estimates.

17. International Shipping Restrictions

Certain products may not be eligible for delivery to all countries due to customs laws, courier restrictions, intellectual property rules, sanctions, product regulations, or import restrictions.

If we are unable to ship an order to your destination, we may cancel the affected order and refund the amount paid for the unavailable shipment, subject to applicable payment processing conditions.

18. Import Regulations

Customers placing international orders are responsible for ensuring that the products they purchase can legally be imported into their country.

Manak Enterprise is not responsible for orders rejected, confiscated, destroyed, delayed, or returned by customs due to destination-country import regulations where the issue is outside our control.

19. Ownership and Risk During Transit

We take reasonable care while packaging and dispatching orders.

Delivery and risk-related matters are subject to applicable law, courier terms, payment-provider rules, and our customer protection obligations.

If you experience a delivery issue, contact us so that we can investigate it with the courier partner.

20. Shipping Promotions

Any free-shipping or discounted-shipping promotion may be changed, suspended, or discontinued at our discretion unless otherwise required by law.

Promotional shipping offers may apply only to selected:

• Products
• Order values
• Locations
• Countries
• Promotional periods

Applicable conditions will normally be shown during the promotion or at checkout.

21. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your shipment, please contact us with your order details and supporting photographs or an unboxing video where available.

We will review the issue and provide an appropriate resolution in accordance with our policies.

22. Order Cancellation Before Shipping

If you wish to cancel an order, contact us as early as possible.

Cancellation may be possible if the order has not yet entered production, printing, customization, packing, or dispatch.

Made-to-order, customized, printed, or embroidered products may not be eligible for cancellation once production has started.

Please refer to our Cancellation and Refund Policy for complete details.

23. Courier Partners

We may use different courier, logistics, postal, fulfillment, or delivery partners depending on the destination and product.

We reserve the right to select the most appropriate shipping provider for an order.

Customers may not always be able to select a specific courier company.

24. Delivery Confirmation

An order may be considered delivered when the courier's tracking system records successful delivery to the shipping address or an authorized recipient.

If tracking shows "Delivered" but you have not received the package, please:

1. Check with family members, reception, security staff, neighbours, or other authorized persons at the delivery location.
2. Check the area around the delivery location.
3. Contact us as soon as possible so we can raise the matter with the courier.